Modular systems

1. Casa Amour will honor it's warranty when

• The product supplied and installed is properly maintained and used for normal domestic use.

• The product is still owned by the original purchaser.

• The product is still at it's original installed position and location.

• The warranty has not expired, subject to limitations set forth through Casa Amour terms & conditions.

2. Casa Amour warranty does not include

• Any labour, installation or transportation costs or any responsibility for damage that Casa Amour considers as natural wear and tear of finishes and surfaces.

• Any products used or installed in conjugation with Casa Amour kitchen/ wardrobe/  modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of Casa Amour cabinetry or component parts which are contrary to instructions furnished by Casa Amour will void this warranty.

• Any cabinetry or component parts that Casa Amour considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and/or abrasive cleaning chemicals.

• Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.

3. Casa Amour will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms.

4. Casa Amour warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.

5. Casa Amour reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.

6. The scope of Casa Amour warranty cannot be changed or broadened by any authorized representative of Casa Amour.

7. Repair(s) and/or replacement(s) are subject to the current product offerings of styles and construction options within the Casa Amour product line, at the time of the claim. If a claim is filed after a Casa Amour product becomes obsolete or discontinued, Casa Amour will replace the affected component with a replacement component of a similar style based on availability at the time of the claim.

8. Notify Casa Amour via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, will void the Casa Amour warranty.

9. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Casa Amour representative. The decision will be made following an inspection by the representative whether to repair at site, or return product to the factory for refurbishing/ replacement.

10. Liability: Casa Amour will make all efforts to replace/ repair the said defect within a reasonable period of time. Casa Amour will not be liable for any direct/indirect loss to the user due to the defect or delay in providing the service, or any fault arising due to design, application or installation. In no event shall the  liability of Casa Amour, under this warranty, exceed the purchase price of the product or its replacement.

11. The warranty is not renewed in cases where the Casa Amour modular cabinets or components are replaced in part or whole during the said warranty period. The replaced parts will continue to be covered under our warranty only till the remainder of the period as indicated in its respective table. Barring components which carry a lifetime warranty, the warranty for any product under any circumstances will not exceed a period of 1 year from the date of possession.

12. The terms and conditions are governed by the laws of India. Delhi courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.

Furniture

Sofas

1. To know the brand of your product, please refer to the products attributes/information or speak to your authorized Casa Amour representative.

2. Casa Amour warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents or improper use and maintenance.

3. This warranty is applicable on sofas including but not limited to 1,2, 3 seater sofas, sectionals, ottomans and sofa cum beds.

4. Notify Casa Amour within 10 days of detecting any defect via phone or email.

All other furniture

1. This warranty is applicable on all other furniture by the brand  ‘Casa Amour’ and Brand Partners. To know the brand of your product, please refer to the product attributes/information, or speak to your authorized Casa Amour representative.

2. Casa Amour warranty does not cover upholstery, normal wear and tear, softening or flattening of cushions and foam, color fading from sunlight, damage caused by rough handling and use of abrasives, corrosive materials, cleaning agents, or improper use and maintenance.

3. The following are not considered as defects: natural wood characteristics such as variations in grain, color, mineral streaks and knots.

4. This warranty is applicable for furniture including but not limited to upholstered furniture, solid wood furniture, coffee tables, beds, headboards, dining tables and chairs, accent chairs, metal furniture and outdoor furniture.

5. Brand Partners may offer additional warranty on certain products or parts of the furniture. Please contact an authorized Casa Amour representative to know more.

6. Notify Casa Amour within 10 days of detecting any defect via phone or email.

On-site services

1. This warranty shall begin on “the commence date” that the consumer telephonically lodges his warranty policy with Casa Amour by contacting us on +91-99997 11088 and furnishing all the purchase and personal details requested by Casa Amour. In order for this warranty policy to be valid, the registration needs to be done within 7 (seven) days from the day of handover of the project or the day the customer moves in, whichever is earlier. 

2. After settlement of any claim, the warranty period will not start afresh.

3. Casa Amour shall provide replacement only after inspection.

4. Casa Amour shall not be liable for any indirect or consequential loss or damages to the customer. The customer's exclusive and sole remedy under this warranty policy shall be as mentioned here in this clause.

5. Casa Amour is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.

6. The warranty policy shall not cover any defects arising out of factors out of control of Casa Amour, including but not limited to:

• Natural calamities such as earthquakes, cyclones

• Vandalism 

• Acts of God

• Abuse or negligence by the customer 

• Normal wear and tear

• Surface with contaminants 

• Failure or defects in the structure or previous coating

• Any other external factors

7.  Any claim made in terms of this warranty policy shall be made within 45-60 days of the consumer discovering any defect, damage or failure which gives rise to a claim.

9. Casa Amour reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/ service.

10. Casa Amour shall use its best endeavours to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.

11. Casa Amour, in its sole creation is entitled to

• Control/monitor repair which is to be carried out in accordance with all its specifications and instructions.

• Appoint a contractor and/or approve the contractor appointed by the customer.

12. Casa Amour is liable to process and execute any genuine repair or replacement request made by the customer within the warranty timeline in coordination with the respective brand.

13. Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand. The cost of these additional charges is to be borne by the customer.

14. There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.

15. Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub judice.

16. In case of any disputes, the same is subject to the exclusive Jurisdiction of the courts of the respective cities.

17. The facts and all matters concerning any dispute will be kept confidential by both the customer and Casa Amour at all times.

18. The customer is expected to provide the painter(s) with basic necessities as a stool/ladder, bucket and water (to mix the paint) at the site.

19. Any decision regarding repair of the said component (in part or whole) solely lies with the authorized Casa Amour representative. The decision will be made following an inspection by the representative.

20. The cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer. As a standard practice, Casa Amour will cover the product with protective covering, wherever required.

21. Repair(s) are subject to the current product offerings of styles and construction options within the Casa Amour product line, at the time of the claim. If a claim is filed after a Casa Amour product becomes obsolete or discontinued, Casa Amour will replace the affected component with a replacement component of a similar style/make based on availability at the time of the claim.

Painting

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where: 

1. The overall paint surface area exceeds 500 sq ft, subject to satisfactory inspection of the surface painted by Casa Amour’s representative.

2. Casa Amour shall provide replacement paint, as long as the particular paint code (paint code is necessary) is not discontinued by the manufacturer

3. Paint failure shall mean any of the following occurrences

• a. Film integrity, flaking and peeling of the paint, caused by one coat of paint coming off from another or the paint film coming off from the substrate

• b. Fading of the colour shade

• c. Growth of fungus and algae on wall surfaces (spread over a minimum area of 10 sq. feet)

4. The customer has used the entire paint system recommended by Casa Amour. An undercoat of primer along with two coats of putty and 2-3 coats of the paint on all surfaces.

The warranty policy shall be void in the following events:

• 1. Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots.

• 2. Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

• 3. Defects arising due to contamination of surface and failure/defects in the structure.

The replacement cost includes the cost of paint and labour required to set right the area of paint failure, at the time of claim lodged

In coastal areas fading and chalking occur with all surfaces. Within normal limits this is not considered as a failure.

Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation due to rework/fitting work done by the customer after handover.

Gypsum false ceiling

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where : 

1. The overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by Casa Amour’s representative.

2. Casa Amour shall repair and provide labour for re-application of the paint coat, as may be necessary to set right the false ceiling failure in the affected portion only.

3. False ceiling failure shall mean any of the following occurrences:

• Board integrity, flaking and peeling of the joint compound or coming off from the substrate.

• Cracks on the surface.

• Growth of fungus and algae on ceiling surfaces(spread over a minimum area of 5 sq feet)

4.  The customer has used the entire false ceiling system recommended and executed by Casa Amour. The false ceiling should have been done with the usage of Casa Amour approved brands and all materials utilized shall be of the same manufacturer. Any mix use of other brands shall make the warranty null and void.

The warranty policy shall be void in the following events:

• Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness. 

• Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface. 

• Physical damage to the surface with an external force or entity.

• Defects arising due to failure or defects in the structure to which ceiling is anchored.

The warranty will be applicable for standard quality Gypsum ceiling for a period of 6 months only.

In coastal areas fading and chalking occur with all surface. Within normal limits this is not considered as a failure.

Electrical

If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall electrical work carried out exceeds a value of INR 50,000 subject to no voltage fluctuation or no input power source issue checked by Casa Amour’s representative.

2. Casa Amour will provide replacement, as long as the particular material is not discontinued by the manufacturer, and labour for re-application, as may be necessary to set right the electrical failure.

3. Throughout this warranty policy document the words "electrical failure" shall mean any of the following occurring, subject to the other conditions stated in this document

• Electrical short circuit/ tripping.

• Loose contacts in the plugs/ switches.

4. The customer has used the entire electrical wiring recommended and laid by Casa Amour provided the customer had used appropriate appliances in the usage ports/ points.

The warranty policy will not cover any defects arising out of factors out of control of Casa Amour, including but not limited to

• Improper power input to the mains.

• Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

• Electrical failures due to physical damage of conduits, wires, switches and plates.

• Issues in the power input source.

• Electrical works have been repaired by any other representative other than company representative.

• Inappropriate usage of the electrical points and appliances.

The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any) and labour required to set right the concerned failure only, at the time of lodgement of claim.

Plumbing

If a defect is found upon inspection by a company authorized representative, the defect will be rectified without charge, in accordance with the claim terms below.

The warranty policy shall apply where:

1. The overall plumbing work carried out exceeds a value of INR 50,000 subject to satisfactory inspection by Casa Amour's representative.

2. Casa Amour will provide replacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.

3. Plumbing failure shall mean any of the following occurring

• Leakage in plumbing or sanitary pipes.

• Plumbing and sanitary pipe manufacturing defect

• Plumbing failure shall not deal with the plumbing fixtures including taps, faucets, nozzles, water closets, showers, angle valves etc.

4. The customer has used the entire plumbing system installed by Casa Amour.

The warranty policy will not cover any defects arising out of factors out of control of Casa Amour, including but not limited to:

• Improper quality of water supply to the property.

• Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.

• Plumbing failures due to physical damage or mishandling.

• Plumbing works have been repaired by any other representative other than company representative.

• Surface with contaminants.

The replacement cost includes the cost of plumbing pipes/accessories and labour required to set right the concerned failure only, at the time of lodgement of claim.

Home improvement solutions

1. Decor and home improvement products include but are not limited to furnishings, wallpapers, panelling, cladding, lighting, fittings and appliances.

2. Warranty is at the sole discretion of the manufacturer/brand. Casa Amour will not be held liable for any dispute arising between the manufacturer and the buyer.

3. Notify Casa Amour within 10 days of detecting any defect via phone or email.